“Technology will change how transportation and this industry operates,” says Mithran Naiker, General Manager of Infrastructure and Service Delivery at Transurban. “Our vision is to strengthen communities through transport, be the partner of choice for our government clients and ensure that our customers have the best experience with us … innovation is key.”
Transurban’s aim is to provide effective transportation options to support the growth of cities in Australia (and the US). This includes not only ongoing management of existing road networks, but also active involvement in the transport policy debate and applying unique skills, and technological solutions, to infrastructure challenges.
“Technology plays a key part in ensuring that we’re trialing different ways to do things,” Naiker explains.
One innovative example of how Transurban is utilising innovation and technology is its GPS-based tolling application, which is looking at “a new way for Transurban customers to use the roads”.
Transurban is future-forward in developing its GPS-based tolling payment channel LinktGO, which has the account linked to the driver rather than the vehicle. The pay-as-you-go tolling app uses a phone’s GPS, along with geo-fencing along all Australian toll roads, to identify when a driver has entered and exited a toll road and notifies the user of the cost of the trip.
The app has customer-first experience at the fore, with casual drivers in mind and allows users to do everything they need directly through the app, including paying, profile and raising and resolving queries.
Transurban is also actively preparing for the world of driverless cars (in fact, it is predicted 75% of cars will be driverless by 2040*), leveraging technology to trial connected automated vehicles (CAV). With human error contributing to over 90 per cent of crashes on Australian roads today, the potential CAV technology has to improve community safety is immense. Transurban is actively at the forefront of research in the realm of road safety.
The company has partnered with the Victorian Government to conduct trials of CAVs (from BMW, Mercedes, Tesla and Volvo) in various conditions. In addition to developing an understanding of how to prepare road infrastructure, the pilot also investigates how to prepare the community. “There are currently no frameworks (for CAV), so we are a part of establishing frameworks in order for these vehicles to properly function on our roads,” Naiker says.
In being an integral part of the future of transportation and infrastructure, Transuban is cutting edge. And when looking for a partner to enable its desire for innovation and staying at the forefront of delivering technological solutions to its customers and its teams, Transurban turned to Versent and their proficiency on the AWS Cloud.